Our Terms & Conditions
What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Who we are. We are KEAL TEAMWEAR LTD a company registered in England and Wales.
OUR CONTRACT WITH YOU
How we will accept your order. Our acceptance of your order will take place within the shop or when we email you to accept it, at which point a contract will come into existence between you and us.
If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified. Any "out of stock" products will go on backorder, we will inform you when they are back in stock, they can then be collected from the shop.
PRICE AND PAYMENT
Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct.
What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
When you must pay and how you must pay. We accept payment with by credit card, cheque, cash or bank transfer. Cheques that are returned will be subject to a £10 administration charge. If you are paying by bank transfer please contact us for the correct bank details. You must pay for the products before we dispatch them.
OUR PRODUCTS
Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us.
YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. All refunds and exchange products must be in there original packaging and tags if applicable, and in original condition for re-sale. Gum Shields and Face coverings are non-returnable.
EXCHANGES/RETURNS POLICY
You can shop in confidence knowing you can exchange your items within 14 days of purchase. If you need to return an item for a full refund, this can be done within 30 days, any exchanges/returns made after the 30 day period will be allocated with a "store credit" if applicable. All exchanges/returns MUST be accompanied with a valid receipt.
If you wish to exchange your order for a different colour, size or style, you may exchange your items at our shop at no extra charge, please bring your receipt. Alternatively if returning your order by post, you will need to place a NEW order online. Postage and packing costs both ways are your responsibility. Your original order will be credited (minus delivery) when we receive the returned goods, please allow 7-10 days to process refunds. We recommend that when returning your order, you request a proof of posting certificate, we cannot accept liability for goods lost in transit.
Please ensure you exchange/return your items as soon as possible to avoid stock shortages.
DELIVERIES
Allow 3-4 days for delivery. Through the busy months July, August, September delivery can take between 7-10 days. Shortages must be reported within 7 days of collection/delivery. Keal Teamwear only courier to UK mainland and do not export any goods. The costs of delivery will be as displayed to you on our website. If your order has not arrived, please inform us within 30 days from your original order.
*Guaranteed internet delivery date for school uniform is from stock available at the time of ordering. We will do our very best to supply your uniform, however if stock is unavailable, we will supply the bulk of the order and place any out of stock products on backorder and will inform you as soon as they are available.
FAULTY GOODS/RETURNS
PLEASE CHECK YOUR GARMENT BEFORE REMOVING THE LABELS. We will replace any faulty products that you bring to our attention as soon as possible, we will not be responsible for goods, which have been mis-laundered or mis-treated. Personalised products cannot be replaced unless the garment is found to be faulty (once tags have been removed we cannot be held responsible for material catches, please check your garment before you remove the tags), these items will be replaced or if possible repaired. Any sale items are non-returnable. Gumshields and face coverings cannot be returned or exchanged.
Returns can be made within 30 days of invoice or original purchase date.
The purchaser is requested to return goods with the original till and/or credit card receipt. Please address returned parcels to: Keal Teamwear, 105 Walmgate, York YO1 9UA
Keal Teamwear reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with by the purchaser. The item will only be refunded if returned within 30 days, we require a proof of purchase to verify this. This does not affect your statutory rights.
If you require any further information, please contact:
info@keal-teamwear.com
TEAMWEAR CLOTHING AND ACCESSORIES
PAYMENT
Payment for all orders placed with Keal Teamwear will need to be received before Keal Teamwear will process the order, this does not include some Club Accounts who have an agreed settlement period. We can invoice sponsors at your request, but we must have cleared payment before we proceed with the order. Payment can be made by credit card, cheque, cash or bank transfer. Cheques that are returned will be subject to a £10 administration charge. If you are paying by bank transfer please contact Keal Teamwear for relevant bank details.
EXCHANGE AND REFUND
Teamwear items that are ordered incorrectly by the customer and an exchange required, may be subject to a handling/administration charge.
All items must be returned in the original packaging with tags if applicable and returned to Keal Teamwear at the customers cost; the original invoice/receipt will need to accompany the goods.
Keal Teamwear will only accept exchanges for teamwear up to 14 days after the original invoice/delivery date.
Keal Teamwear will not accept returns or exchanges for items that have been ordered incorrectly and have been custom decorated.
CLEARANCE ITEMS
All purchases that are made for "clearance items" are subject to availability. If purchased through the website and stocks have gone, a full refund will be given. Please note that once items have been delivered/collected no refunds can be given on "clearance items”.
WASHING INSTRUCTIONS
Please note: All printed garments should be washed inside out and at no more than a 30°C wash.
