All orders placed with Keal Teamwear must be sent by our website, email, post or in our shop, verbal orders over the telephone must be backed up by an email. All requirements for custom printing (i.e. players initials, squad numbers etc.) must be emailed or posted by the customer, custom printing details will not be taken verbally.
Payment for all orders placed with Keal Teamwear will need to be received before Keal Teamwear will process the order, this does not include some Club Accounts who have an agreed settlement period. We can invoice sponsors at your request, but we must have cleared payment before we proceed with the order. Payment can be made by credit card, cheque, cash or bank transfer. Cheques that are returned will be subject to a £10 administration charge. If you are paying by bank transfer please contact Keal Teamwear for relevant bank details.
All prices quoted by Keal Teamwear include VAT, junior sizes do not include VAT
All purchases that are via courier, require a signature for proof of delivery, upon delivery to the address given by the purchaser when placing the order. All goods remain the property of Keal Teamwear until delivery of order. Damaged cartons delivered must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to Keal Teamwear within three days of delivery. Shortages must be reported within 14 days of collection/delivery. Keal Teamwear only courier to UK mainland and do not export any goods.
All purchases that are made for "clearance items" are subject to availability. If purchased through the website and stocks have gone, a full refund will be given. Please note that once items have been delivered/collected no refunds can be given on "clearance items"
We will replace any faulty products that you bring to our attention as soon as possible, we will not be responsible for goods, which have been mis-laundered or mis-treated. Personalised products cannot be replaced unless the garment is found to be faulty, these items will be replaced or if possible repaired. Any sale items are non-returnable.
Returns can be made within 14 days of invoice or original purchase date, please note a £15 re-stocking/administration charge will be made for returned goods (there is no re-stocking charge for school uniform).
The purchaser is requested to return goods with the original till and/or credit card receipt. Please note all parcels must be sent back using Recorded Delivery. Please address returned parcels to: Keal Teamwear, 105 Walmgate, York YO1 9UA
Keal Teamwear reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with by the purchaser. The item will only be refunded if returned within a reasonable time, we require a proof of purchase to verify this. This does not affect your statutory rights.
TEAMWEAR EXCHANGE/CANCELLATION CHARGES
Teamwear items that are ordered incorrectly by the customer and an exchange required are subject to a handling/administration charge.
All items must be returned in the original packaging and returned to Keal Teamwear at the customers cost; the original invoice will need to accompany the goods.
Keal Teamwear will only accept exchanges up to 14 days after the original invoice/delivery date.
Keal Teamwear will not accept returns or exchanges for items that have been ordered incorrectly and have been custom decorated.
Please note: All printed garments should be washed inside out at 30°C